Knowledge
Management
Knowledge Management is adopted by organisations to utilise knowledge across departments. The discipline is crucial to many companies and involves the identification, extraction, contextualisation, organisation, storage and of course, the management of company knowledge.
At Risk and Resilience BPM we help our clients develop a comprehensive KM strategy and continuously monitor and report on their success of:
Faster, more efficient decision making
- Access to accurate and consistent information
- Reduced Average Handling Times (AHT)
- Improved First Contact Resolution (FCR)
- Reduced training and onboarding times
- Increased staff morale
- Greater CSAT and NPS scores
- Reduced routine enquiries
SERVICES
ADVISORY
Our advisory services are not just thought-provoking, but action-oriented for our clients to keep up with the ever-changing environment and stay on top of the competitive market.
STRATEGIC PROJECT MANAGEMENT
With a goal to enhance productivity and the capability to effectively manage resilience long term, our strategic project management service focuses on the quantum of development.
RESILIENCE MONITORING
We combine our Advisory and Strategic management practices to curate a monitoring system that ensures highest levels of total organizational resilience.